Client Service

Medico Services are dedicated to providing you with a quality level of service and execution. Once Medico Services have been selected as the agency of your choice – we offer to create an agreement with you and Medico Services. This agreement would form the basis of our quality control and ensure we match and excel bench market indicators to ensure that we meet your expectations. We will set you up on our in-house built online portal where you will be able to track and monitor progress of the medical reports.

Our service standards for returning completed reports back to clients are as follows:

(Please allow 2-3 days extra when integrating patients medical reports into the medical report)

“Wonderful experience, instructions sent 21st this month – appointment arranged for 24th, and report received on 25th” Robert Dylan – Solicitor, London

Appointments are arranged directly with the patient within 12 hours of receiving your instruction. We will book the patient into a clinic at a time and location convenient to them. We work actively to ensure that the whole procedure from the moment we receive your instructions, through to sending you the completed report is best executed than any other medical report provider.

“Went to their Harley Street clinic on Thursday afternoon, excellent service, helpful staff. Medical examiner was experienced, recommended physiotherapy – I feel new after my physio sessions!” Janet Roach RTA Patient, St Johns Wood, London

Medico Services have full details of the procedures our patients should follow and who to contact within our company to make your relationship with Medico Services a positive experience.

Since client service is our passion and our corner stone of our growing success – since January 2009, we offered many of our clients a ‘Deferred Payment’ schedule to help with increasing cash flow problems within Claim Management Companies and Solicitors on the back of the reduced overdraft facilities available from banks. Please speak with our new business team if you have any queries.

“A true asset to the medical reporting market – Exemplary” Adel – Law Firm Partner, North West